Help Centre

Click "Create profile" on the homepage and follow the 3-step registration. You'll need to verify your email address before your account is activated.

Connect is built for the South African Muslim community but is open to Muslims from anywhere. All prices are in South African Rand (ZAR).

Go to Dashboard → My Profile. A completion bar shows how complete your profile is. Completing more fields improves your match accuracy and visibility.

Yes — the Standard plan is free. You'll see 30 matches a day, can save unlimited profiles, can reply to anyone who messages you, and can send one introduction a week. Premium lets you send as many introductions as you like, start conversations first, unblurs every profile in your daily set (including members who blur their photo), and shows who viewed your profile. It's R99 for 30 days, paid once — nothing renews.

Connect calculates compatibility scores across multiple dimensions including religious level, interests, family values, location, education and lifestyle. Each profile card shows your strongest match reasons, and you can choose which dimensions count in Browse → Smart matching.

Yes — go to Dashboard → Browse → Match preferences to toggle which dimensions matter to you.

Two reasons. Standard (free) members see the first 15 profiles in their daily set clearly and the rest blurred; Premium shows the whole set clearly. Separately, some members choose to blur their own photo — only Premium members can see those clearly. You can turn this on for your own photo in Profile → Photo settings.

Browse to a profile and click "Send introduction". You'll answer 3 structured questions before your message is sent. This ensures thoughtful, respectful first contact.

Standard members can always reply to anyone who messages them first — replying is free. Standard also includes one introduction a week: open a profile and tap "Send free introduction". Starting a message thread directly, or sending more than one introduction a week, needs Premium. Upgrade from Dashboard → Upgrade.

No — Connect automatically filters messages containing phone numbers, email addresses and social media handles. This protects all members and keeps communication on the platform.

Once a conversation is progressing well, Premium members can send a formal meeting request (in-person, video or phone call). The other person can accept or decline with a reason.

A wali is an Islamic guardian — typically a father, brother or male relative — who oversees the marriage process. Connect's wali system lets you link a wali to your account so they can monitor your activity.

Go to Dashboard → Wali settings and enter your wali's email address. They'll receive an invitation to create a wali account and link to yours.

You control exactly what your wali can access — messages, contact requests, matches and the ability to block users. Adjust permissions in Dashboard → Wali settings.

No — walis can create their own free account to support their ward, so there is no separate charge for wali access.

Any member can upload a South African ID or passport to get a verified badge on their profile — it is free, on Standard and Premium alike. This shows other members that your identity has been confirmed by the Connect team.

We aim to review verification submissions within 1–2 business days.

Yes — ID documents are stored in a private, encrypted storage bucket and are only accessible to the Connect admin team. They are never shown to other members.

There is nothing to cancel. Premium is paid once for a fixed period (30 days, or 180 days with the 6-Month Pass) and never renews on its own. When it ends, your account simply goes back to the free Standard plan. We email you 5 days and 1 day before it ends.

Go to Dashboard → Settings → Account and click "Delete account". Your account is marked for deletion immediately and your profile and all data are permanently removed after 30 days.

Right now you pay by EFT straight from your bank — no card needed. The upgrade page shows our bank details and your personal payment reference. Premium starts once we have confirmed the payment, usually within one working day. All payments are in ZAR.